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The Conflict Resolution Center (CRC) offers facilitation services to groups to help minimize wheel spinning and dysfunctional dynamics and to enable groups to work together much more effectively. We believe that facilitative behaviors and skills are essential for anyone who wants to work collaboratively in groups and organizations today. We help groups focus on the wisdom and knowledge that lay dormant in most groups to identify and solve problems, plan together, make collaborative decisions, resolve their own conflicts, trouble-shoot and self-manage as responsible adults.
Our facilitation process allows everyone in the group to be heard and understood. The CRC believes that “people support what they help create” so we work to ensure that each member of the group feels heard and is able to express his or her views. This creates “buy-in” from the members of the group and can lead to successful consensus building. We do not tell you what to do. We provide a neutral process that allows the group to decide what they want to do to resolve their difference/conflicts.
Our professional facilitators can help in these ways:
- Consultation
- Strategic Planning
- Visioning
- Mission Statements
- Effective Meetings
- Workgroup Facilitation
There are over 25 million meetings every day in the U.S. Our facilitation skills can help your group work smarter, harder, deeper and faster. |
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Facilitated Training
For groups in conflict, the Conflict Resolution Center (CRC) has developed a unique and effective process that combines conflict management training with facilitation to help move groups beyond their differences/conflicts. Our facilitators are skilled in working with group conflict and helping groups move beyond their conflicts in healthy, proactive ways. We create opportunities for groups to work through real conflict with each other.
During this process, our professional facilitators will do the following:
- Use training techniques based on how adults learn best
- Use training techniques based on sound conflict management principles
- Encourage participants to bring up “hot” issues and actual conflicts they face in their group and/or workplace
- Help participants talk about their issues/conflicts and apply the conflict management skills they have learned
We have found that facilitated training can generate real and needed change. The “old” process of training without discussing real issues/conflicts or mediating conflict without any training in conflict management left participants wanting more (i.e., “How do we make this better now that we’ve solved some of our issues/conflicts?” or “We understand the skills but how should we apply them to our real issues/conflicts?”) Facilitated training has the potential to transform long-term conflict into a win-win situation for all involved.
Clients
The CRC has provided facilitation services to the North Dakota Governor’s Office, Attorney General’s Office, State Bar Association, University of North Dakota, Montana Dakota Utilities, Coalition on American Indian Health, U.S. Postal Service, Texas Tech University and “Listening to the City” (New York city-wide project to rebuild the site of 9/11 terrorist attack).
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